Return Policy
We value your trust and make the return process as simple and straightforward as possible.
Technical Defect
Item does not match the order, factory defect, or damage during transportation.
100% cost refund
Store covers shipping
Fast refund
Return Within 14 Days
Right to return a good-quality item for any other reason in accordance with applicable law.
Exchange for another item
Refund of item cost
Customer covers shipping
Right to Return
The customer has the right to return an item within 14 days, not counting the day of purchase. Returns are not considered if:
The item was used (installed)
The item was damaged by the consumer
Original labels were removed or seals damaged
More than 14 days have passed since receipt
Return Procedure
01
Application
Contact a manager at +380 97 229 45 01 or via the contact form.
02
Confirmation
Provide a photo of the item and the order number to document the case.
03
Shipping
Send the item to the service centre address provided by the manager.
04
Refund
Funds to your card within 7 business days after item inspection.
Have Questions?
We are ready to consider your situation individually and find the best solution.